Operations / Customer experience
I’m Rafael Lemor. My background spans global ticketing operations, customer success and account management. Today, I also turn ideas into working products with AI and modern tools.
Experience
FIFA · Miami Open · Formula 1 · Hard Rock Stadium
Managed ticketing operations across four FIFA tournaments and four editions of the Miami Open. Work spanned CRM operations, ticket allocations and fulfillment, partner workshops and training, and high-stakes delivery across commercial partners and host-city stakeholders.
Shibumi · CHEQ by Cantaloupe
Worked across Shibumi, an enterprise strategic portfolio management platform, and CHEQ by Cantaloupe, a mobile-first commerce platform for stadiums and live venues. Experience spanned Customer Success, implementation, technology, and operational problem solving.
Coca-Cola · Bank of America · Qualcomm
Managed complex customer and partner relationships across SaaS and global sports, including Fortune 500 organizations such as Coca-Cola, Bank of America, and Qualcomm. The common thread was translating commercial priorities into coordinated execution across teams, systems, and operations.
An account-intelligence product built from firsthand Customer Success experience, combining portfolio health, renewal risk, account context, and AI-assisted executive briefs to surface what deserves attention.
Explore the project
A private health-tracking product that keeps protocols, schedules, inventory, labs, and longitudinal records coherent over time, with product rules built around evidence and uncertainty.
Explore the case study
A 104-match tournament tracker built to make the expanded 2026 FIFA World Cup easier to navigate, from group standings through the knockout bracket.
How I think
In Lighthouse, account-health signals, renewal risk, and account context are brought together so the user can focus on what deserves attention instead of manually synthesizing another dashboard.
When information is incomplete, make the uncertainty explicit. MyPepProtocol separates recorded facts from interpretation rather than presenting correlation as causation.
About
Rafael’s career has moved between enterprise software, global sport, and now building products with AI. The common thread is a preference for complex problems, useful systems, and work where thoughtful execution matters.
Outside work, travel and football are constants. He has explored 30 countries so far, including an extended backpacking trip through Southeast Asia, and is usually most interested in experiences that expose him to different people, places, and ways of thinking.
Contact
For opportunities across operations, customer experience and product-adjacent work.
Get in touch